Request Tracker (RT)#

Request Tracker (RT) is a web application for building and operating a service desk. RT and i-doit can exchange data via the RT extension RT::Extension::ReferenceIDoitObjects. This uses the API of i-doit to link tickets with one or more objects managed by i-doit. Within i-doit, all tickets linked to an object can be listed in the **All Tickets** category. Changes to ticket-to-object links are documented in the logbook of i-doit. The extension supports multi-tenancy of i-doit. A detailed description of setup and usage can be found on the project website on GitHub.

Feedback#

If an extension is not yet listed in this article, we welcome a brief message to feedback@i-doit.com.